Examples of Systems Management & Support

Examples of our services

Server:

• Pro-active remote monitoring of critical functions.
  e.g. server services like: eMail, database, backup & security systems.
• Backup system monitoring & management.
  ensuring reliable backups are completed each & every time.
• Remote desktop/screen connection providing our engineers access & control of your server.
   allowing fast attention to issues & addressing of problems without disturbing you or your staff.
• Monitor anti-virus protection of server.
  critical in these times of constant Internet-borne threats
• Regular status reports emailed to key management staff.
  reports detailing the server’s status can be eMailed monthly, weekly or daily if required.

PC Computers & Laptops:

• Pro-active remote monitoring of desktop & laptop computers.
  allowing problems to be identified before they break or cause disruption.
• Remote control support of desktop & laptop computers allowing us to assist your PC user.
  permitting fast & efficient attention to staff questions or calls for support.
• Anti-virus protection of desktop & laptop computers.
  critical in these times of constant Internet-borne threats
• Facility for you/your staff to securely use their PC remotely/from home/etc.
  providing a highly secure business-grade connection whilst avoiding similar ‘public’ services.
• Regular status reports emailed to key management staff.
  reports detailing all PC’s operational status would be included in the regular server report..

Network & Communications:

• Broadband connectivity.
  professional ADSL (up to 24Mbps), SDSL (up to 2Mbps), Wired & Wireless Leased (up to 200Mbps)
• Firewall security.
  hardware and software systems to protect your PC’s both in & away from the office.
• VPN (Virtual Private Network) links between offices or for remote/home workers.

eMail:

• eMail management.
  monitoring to ensuring reliable operation is maintained
  capacity checks to ensure storage limitations remain within Microsoft’s limitations
  ensure anti-virus & anti-spam filters are working optimally

Strategic Planning:

• Regular (annual or bi-annual) meetings to discuss systems, current status & future plans.